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FAQs
How can I contact Pilot restaurant POS support?
Pilot restaurant POS support is available by telephone on +27 11 602 8300, by email at support@pilot.co.za, or through the 24-hour WhatsApp support and call-out channel on +27 82 299 3242.
What are Pilot’s restaurant POS support hours?
Pilot’s restaurant POS support desk is available 24 hours a day, seven days a week, to assist customers with technical problems. Customers can contact Pilot support by telephone, email or WhatsApp.What should I do if my Pilot POS system is not working?
First check that the Pilot POS terminal, network connection and connected devices are powered and working. If the problem continues, contact Pilot support on +27 11 602 8393, email support@pilot.co.za or use the WhatsApp support channel on +27 82 299 3242.Does Pilot provide on-site restaurant POS support?
Yes. Pilot provides on-site restaurant POS support where required and available. Contact the Pilot support desk to log the issue and determine whether an on-site visit is necessary.Where can I find Pilot POS user manuals and training videos?
Pilot POS user manuals, training materials and tutorial videos are available on the Self-Help page. Customers who require additional assistance can also enquire about online or in-person restaurant POS training.Need Help?
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