An enterprise doesn’t garner a position as the top global franchise without effective overall management of franchises and operations. Both the first biggest franchise as well as the 12th most well-known brand in the world, McDonald’s has defined fun family Friday nights, late nights out and quick meals when you don’t feel like cooking. But have you ever wondered why McDonald’s is so successful? With smooth operations in over 35 000 outlets across 118 countries worldwide, it seems McDonalds have found the secret to operations management. In this blog we’ll take a look at a few of their operations decision areas and how these help ensure successful operations management of franchises.